December 18th:

We had an issue where a package update made it impossible to create new bookings / walk-ins. This was resolved in 11 minutes.

​October 28-29th

Last night at 20:05 our hosting provider has a catastrophic failure in the hard drives we use to store bookings, affecting around 15% of venues and, in total, 342 bookings.

Initially this fully removed those venues function to take and receive bookings along with all booking data.

Our backup and emergency procedures for this kicked in immediately. Within 20 minutes affected venues were able to make bookings again and by 21:20 full bookings had been restored.
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Bookings taken between 20:05 and 21:20 have been manually re-entered into the system. However, there are some bookings during this time that may have:

There may also be a small number of bookings that haven't been recovered but will show as booked by customers. We are doing our best to find and restore these onto the system.

Notification emails between 20:05 on the 28th and 07:00 on the 29th were placed into a queue to avoid triggering spam filters and all emails have now been sent.