Below is some additional information for venues using deposits before January 29th, 2025. If you don't use deposits at all, or joined after this date, your venue will not be affected.
What's Changed?
If you had custom deposit in a session, they've been moved to the Deposits setting page - in the future, all deposits must be set here first.
Guest type selection have been removed from sessions settings - these are now set via deposits.
Customers now see an itemised list of tickets on the checkout page.
What do I need to do?
We've automatically moved your venue over to the new system, so you shouldn't need to do anything.
However, this is a big update to an important system, and while we've done significant testing, we strongly recommend that you run a check of your public form, testing out your sessions up to the point where you reach the checkout page (You don't need to make a payment).
We'd also recommend checking your tax settings - although nothing has changed here we now itemise on the checkout page so will be displaying VAT here now if this option is checked.
What should I do if I find a problem?
Please report any deposit related issue to us immediately via live chat -- they will be dealt with as urgent and dealt with quickly.
Why are you updating this system?
Our original payment system is the oldest part of the site and an incredibly vital one to many venues.
It needed a refresh to enable us to support in demand features such as membership and Apple Pay, and was causing major problems with both the speed and which we could help people and the general time and complexity of setting up new sessions or venues.