Our Standard account is £49.95 a month and our Gold account is £89.95 a month. These are VAT inclusive prices with no contracts and no hidden fees.
Both accounts offer unlimited bookings and 0% commission on payments taking on booking. Both accounts also have access to our extras, including gift cards, add-ons and discount codes.
Standard accounts are designed for simple, usually single or dual session businesses like small restaurants, cafes and bars. These are self service accounts, but come with access to weekday live chat support.
Gold accounts are designed for large table based venues or for event based businesses of any size, such as soft plays, activity centers, multi-floor restaurants, and board game cafes.
Gold accounts also have free weekend support, ongoing set up support for new events and sessions, and benefit from an in-depth initial setup and training period. Some very helpful features like payment requests (asking for payments after booking and connected them to a booking) are only available on gold accounts. Gold customers can book in video chats to an account manager at any time.
Currently all our features are commission free. This means we take and make no money from any feature you use, even ones where you're charging the customer. This means there's only two extra payments to take into account.
#1 - All payments online have to use a payment gateway, which costs money to use. Ours is called Stripe and you can learn about it here.
#2 - If you want to use SMS messages, you need to pay for those upfront as we are charged to send them by the providers. We make no profit on this and offer the prices wholesale.
You may see information and guides about "gold" or "standard" customers, but have a different type of account in your subscription. This is due to us changing the types of accounts in the past.
We now only have two, Gold and Standard, but the name and the price you are paying will depend on when you joined, as we very rarely raise prices on existing accounts.
The best way to check if you are gold or standard is to check your monthly payment.
If you are paying £60 or under, you have a standard account. If you are paying over £60, you have a gold account.
Yes, just get in touch via chat and we'll sort this for you.
If you currently pay a discounted rate because you've been with us for a long time, we'll charge only the difference between a standard and a gold account at the time of upgrade, taking into account your discount.
For example, if you're on a £29.99 account and want to upgrade to gold, you'll pay £69.99 for a Gold Account instead of the usual £89.95
You can downgrade your account to a free account at any time. To downgrade from Gold to Standard please get in touch and we'll sort this for you.
Please note that downgrading to standard will always use the current standard pricing (£49.95) even if you were previously on a discount rate.
If you downgrade to free, limits will immediately apply on your account and can stop you from booking, so make sure to check if you're over the limit first.
What do I pay to use BookingNinja?
You pay the monthly fee, the Stripe (bank fee) cost of any transaction, and that's it. It doesn't matter how many bookings you take, which plan you are on, or the price of your guest types or ticketed events, BookingNinja takes no commissions.
Another business I know uses BookingNinja and pay less, can I get that price?
Unlike many companies, we value our long term customers. This means we do our very best not increase prices on existing subscriptions.
As we grow and add more features, and therefore have more costs, we increase our prices for new subscribers to reflect this, so if the other business has been with us a long time, they may be paying less.
How does BookingNinja compare to other providers?
Our fees are transparent - but not every booking provider is so open.
When comparing BookingNinja to other services, always check bank fees and what their commission is, as often we see commission quoted as the only cost - but you will always pay a bank fee on top of this.
Also research to compare features. Often providers that charge similar monthly costs to us initially charge extra for what we consider basic services.
If you believe another platform is charging less, please chat to us - we don’t price match but we can check to make sure you’re not being misled.
