You can use the booking editor to add manual payments to a booking, refund payments made on the form, or even send out new payment requests.
Using Payment Requests (Gold Customers)
If you're a gold customer and have a Stripe account setup with us, you can request money through BookingNinja and Stripe outside of the form.
This is very helpful for taking party payments after a booking, or for taking bookings on the phone without needed to use card payments.
Customers will receive a simple email, and a link to pay this bill via Stripe using the usual payment methods.
This function is commission free from BookingNinja. Any payment is subject to the usual Stripe transaction fees but there is no extra additional cost applied as we use our own systems to handle everything but the payment.
Processing a Refund
You can fully or partially refund any payment made via the form at any time.
Refunds are processed by Stripe and can take 3-5 days to appear in a customers account. If you can't see a Charge ID get in touch.
You can also process payments directly through your Stripe account if you prefer.
Refunds will be logged and list on the "Refunds" screen on the payment box for each booking.
Adding Manual Payments
You can add a manual payment to any booking in the payment section. You'll be able to pick an amount and the type of payment.
Please note that a manual payment is really just a fancy way of making notes on a booking so you can log updates for your team that money has been provided related to that booking.
It does not actual request payments from a customer or do anything with Stripe.
