These settings can all be found within your session settings! If you’ve been sent here from another area of the guide, it’s to remind you that anytime we say “per session” we mean the settings you an find in EACH session, when you edit the session.
To access them, visit your sessions page and click the title of the session you wish to edit.
As these settings as PER session, they have to be set up for each session you’ve created. Per Session settings NEVER apply to all your sessions at once.
Each session can have two names. External names are shown to customers, while internal names are only used on the backend. If you don't pick an internal name, we'll use the external one by default.
These colours affect the background of the guest amounts total in your list and Gantt view. They can make it much easier for staff to see which session is booked in at a glance. They do not change anything on your customer form.
If you're not using session categories or guest types, any session will show up in your main booking form by default.
For example if you have a upstairs and downstairs, and both are set to be open at 2pm, if a customer tries to book for 2pm, they will see both sessions and both time slots, split by the session name.
To avoid this, you can mark as session as "hidden" to hide it showing in your main form and then use the booking URL to send customers only to that booking.
Or, you can mark a session as "highlighted" to show it up right at the front of your form.
The "highlighted" option does not work with session categories as session categories allow much greater flexibility over the look of your form. Learn more here.
On a session will set up the length and spacing of your slots, but not the opening times. You must link a session with start, last booking and end times before it will be bookable. Learn about opening times.
Most restaurants will have this set to 90 - 120 minutes. This is the default length we assume a booking will be on a table.
By default we only show a start time on the public form and email. To show a start and end time, which is helpful for events based businesses, enable this in Look & Feel settings.
This can be set to any amount of minutes. For example, if set to 120 minutes, a slot of 12PM would become unbookable from 10AM.
This can be set to long periods of time. For example, setting this to 10080 minutes will make it so people cannot make bookings more than one week in advance.
This setting allows you to run same day bookings but with a cut off point, so you'll accept them until the time specified on that day. It only affects same day bookings and they must not have been disabled elsewhere.
If you don't use yield, these settings allow control over spacing and capacity. A "cover" is one guest. A "booking" is one full booking group, which could have any amount of guests.
While you can use these stings WITH the yield system we recommend not doing so. If you're concerned about yield over or undercooking you, please chat to us directly.
Let's say you open at 9:00 and have 30 minute intervals and 90 minute booking durations. This makes a "time slots" for you at 9:00 -> 10:30, 9:30 -> 11:00, 10:00 -> 11:30, and so on.
If you set "Max Covers Per Time Slot" to "30" then the 9:00 -> 10:30 slot will take up to 30 people and then stop allowing bookings. Then, your 9:30 -> 11:00 time slot will do the same.
If you set "Max Covers Concurrently" to "30" then we will not allow more than 30 people on this session at any one time. For example, at 10:00 you may only have 5 covers for that slot, but you would still have covers from your 9:00 and 9:30 who would still be in your venue at 10:00.
Please note all numbers here refer to your factored guest totals.
For example, if you count children as factored, but not adults, and set a max of 32 covers, we will allow up to 32 children but any amount of adults.
Learn more about guest types.
